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* Retrieve tracking information [1]
* Tracking packages [2]
* I don't see tracking information for my order [3]
* Carrier says my package is \"Delivered\" [4]
* Shipping time for international destinations [5]
\N\NRETRIEVE TRACKING INFORMATION\N\N
You may retrieve the tracking information from your online account or
from the email we sent you confirming shipment. To access your
account, follow the instructions below.
\N\NLOGIN TO YOUR ACCOUNT\N\N
* GO to the Account [6] w...
* Cancel item or order [1]
* Damaged or defective item [2]
* Missing an item [3]
* Wrong item [4]
CANCEL ITEM OR ORDER
Most orders placed on our website are shipped within twenty-four
hours from the time you placed your order. If your order is able to be
canceled, you can simply click on the cancel link for the order in
your Account [5].
If there is not a cancel link available for your order, it means that
we are unable to stop the shipment. Once the order is processed for
shipme...
* Cancel an order [1]
* Cancellations due to order processing difficulties [2]
* Change order items [3]
* Apply promotion code to existing order [4]
\N\NCANCEL AN ORDER\N\N
Most orders placed on our website are shipped within twenty-four
hours from the time you placed your order. If your order is able to be
canceled, you can simply click on the cancel link for the order in
your Account [5].
If there is not a cancel link available for your order, it means that
we are unable to s...
* Purchasing from outside the United States [1]
* Shipping locations and countries [2]
* Shipping time for international destinations [3]
* Customs fees and process for international destinations [4]
\N\NPURCHASING FROM OUTSIDE THE UNITED STATES\N\N
We happily accept orders from all over the world. Available product
lines, shipping rates and fees may vary depending on the shipping
destination for your order. All shipping destinations can be reviewed
in the checkout process on our ...
* Order status definitions for shipped packages [1]
* Order status definitions for in-store pickup [2]
* Order status definitions for digital content [3]
* Other order status definitions [4]
\N\NORDER STATUS DEFINITIONS FOR SHIPPED PACKAGES\N\N \N\NASSIGNING
FOR DELIVERY\N\N
We are assigning your order to the nearest Fulfillment Center for
delivery. When your order ships, we will send you an email with
tracking information. If we have difficulty processing the order, we
will conta...
To place an order that is intended to be a gift, you simply need to
check the box that is labeled "This order is a gift" in the checkout
process. This checkout option will be underneath the shipping address
as you complete your order.
By making an order a gift, it simply means that the packing slip in
the box will not have the itemized prices for order items. It will
also allow you to write-in a gift message that will be printed on the
packing slip. The package will be addressed to the nam...
* When will my digital order be available? [1]
* Download a digital order [2]
* Problems accessing a digital file [3]
\N\NWHEN WILL MY DIGITAL ORDER BE AVAILABLE?\N\N Your digital order
should be available for download immediately after completing your
order. You will receive an email confirming the order and it will
instruct you how to download your purchase. If you did not receive the
email confirmation or need instructions on downloading your order,
review the order details from you...
* Access to VIP or Pro store [1]
* Shipping VIP or Pro orders [2]
\N\NACCESS TO VIP OR PRO STORE\N\N
A manufacturer must grant access and provide credentials for you to
purchase from a Pro or VIP store. These stores are reserved for pros
or important people that have significant sales influence within
personal and professional communities. Manufacturers provide access to
these sites as a privilege for professionals and enthusiasts or
"people in the know" about certain products. Discou...