SEARCH
Help Center
     
Placing an order
* Checkout to place your order [1] * Checkout problems [2] * Orders via phone or email [3] * Finding product information [4] * Shipping and pickup options [5] * Returns and refunds [6] \N\NCHECKOUT TO PLACE YOUR ORDER\N\N Thanks for visiting our website and we appreciate your business! When placing an order on our website, you will be asked to create an account and provide all the information we require to successfully process your order. Information we collect will include yo...
International orders and shipping locations
* Purchasing from outside the United States [1] * Shipping locations and countries [2] * Shipping time for international destinations [3] * Customs fees and process for international destinations [4] \N\NPURCHASING FROM OUTSIDE THE UNITED STATES\N\N We happily accept orders from all over the world. Available product lines, shipping rates and fees may vary depending on the shipping destination for your order. All shipping destinations can be reviewed in the checkout process on our ...
Payment methods accepted
* Accepted payments in the United States [1] * Accepted payments in Canada [2] \N\NACCEPTED PAYMENTS IN THE UNITED STATES\N\N Our website will accept the following credit cards: * Visa * Mastercard * American Express * Discover Our website may support an alternative payment method to credit cards. We are only able to process the method of payments presented to you on our website. Some alternative payment methods you may see available include: * PayPal * Bill Me Later...
Inventory information
* Item availability [1] * Limited availability [2] * Discontinued items [3] \N\NITEM AVAILABILITY\N\N When you place your order, we will find the closest fulfillment center that carries your items so we can get them to you as fast as possible. We have over 15,000 Fulfillment Partners that can ship items, and it is highly likely that your order will ship within 1 or 2 business days from when you place your order. There are rare cases where an item may be difficult to find invento...
Using a promotion code
* Available promotions [1] * Applying promotions to existing orders [2] * Promotion code does not work [3] \N\NAVAILABLE PROMOTIONS\N\N If we have any available public promotions, you can find those in our checkout process. To see if we have any available promotions, you will need to add items to the shopping cart and start the checkout process. When you get to the last step of checkout, the "Place Order" page, there will be a promotions box with a link to see available promotion...
Problem when placing an order
* Checkout problems [1] * Technical problems [2] \N\NCHECKOUT PROBLEMS\N\N Your business is important to us. If you experience an error or are having other issues during checkout, please review the following suggestions to help you complete your purchase. \N\NI CAN'T USE MY EMAIL BECAUSE IT SAYS I ALREADY HAVE AN ACCOUNT\N\N Our website uses a company called Shopatron to complete our order processing. Shopatron manages over 1,000 stores for over 600 manufacturers and retail chai...
Sales tax
* Sales tax for shipped orders [1] * Sales tax for pickup orders [2] * Sales tax was applied to my order [3] * Tax exemption for my order [4] \N\NSALES TAX FOR SHIPPED ORDERS\N\N State sales tax may apply to an order you request for shipment. When you place an order on our website, we locate the nearest stocking fulfillment center to your shipping address and assign the order to that location. We do this to ensure shipping transit times are kept to a minimum and you receive your p...
Gift orders
To place an order that is intended to be a gift, you simply need to check the box that is labeled "This order is a gift" in the checkout process. This checkout option will be underneath the shipping address as you complete your order. By making an order a gift, it simply means that the packing slip in the box will not have the itemized prices for order items. It will also allow you to write-in a gift message that will be printed on the packing slip. The package will be addressed to the nam...
Notification preferences
* Email Alerts [1] * Email Messages [2] EMAIL ALERTS Log into your Shopatron account [3] and go to SYSTEM > MANAGE EMAIL ALERTS to customize the email notifications you receive about your Shopatron account activity. Three email alerts are available: * ORDER ACTION: This daily report highlights orders that may need your attention. It lists orders that are waiting to be accepted, ready to fulfill, on backorder, and on backorder and past due. * WEEKLY TOTALS: This weekly summary tell...